This Privacy Policy forms an integral part of the General Terms and Conditions (GTC) of Elvera Solutions LLC. It explains how Elvera Solutions LLC (“Elvera Solutions”, “we”, “us”, or “our”) collects, processes, stores, and protects personal data in accordance with the United Arab Emirates Personal Data Protection Law (UAE PDPL).
1. Scope of Application
This Privacy Policy applies to all personal data processed by Elvera Solutions in connection with:
- Website usage
- Inquiries and communications
- Client onboarding and service delivery
- Marketing and business operations
This policy applies regardless of the data subject’s location, unless mandatory provisions of UAE law require otherwise.
2. Responsible Entity
Elvera Solutions LLC
United Arab Emirates
Contact for privacy-related matters: contact@elverasolutions.com
3. Personal Data Processed
Elvera Solutions may process the following categories of personal data:
- First and last name
- Email address
- Phone number
- Company name
- Job title
- Billing address
- IP address
- Website usage and analytics data
Payment-related data is not stored by Elvera Solutions.
4. Purpose of Data Processing
Personal data is processed exclusively for legitimate business purposes, including:
- Responding to inquiries and communication requests
- Providing and managing contracted services
- Client communication and project coordination
- Administrative and invoicing purposes
- Marketing communications (subject to explicit consent)
- Website analytics and performance monitoring
- Compliance with applicable UAE legal obligations
5. Legal Basis
Processing of personal data is based on one or more of the following legal grounds under UAE PDPL:
- Explicit consent of the data subject
- Performance of contractual or pre-contractual obligations
- Compliance with legal or regulatory requirements
- Legitimate business interests, where lawful and proportionate
6. Marketing Communications
Marketing and promotional communications are sent only after explicit opt-in consent has been obtained. Data subjects may withdraw their consent at any time by contacting: contact@elverasolutions.com
7. Cookies and Website Analytics
Elvera Solutions may use analytics and performance monitoring technologies to improve website functionality and user experience. Non-essential cookies and analytics are only enabled after you give consent through the cookie banner on this website. You can change your choice at any time using the “Cookie settings” link in the footer.
8. Data Sharing and Disclosure
Personal data is not sold, rented, or commercially disclosed. Data may be processed internally through CRM or project management tools solely for operational purposes. Data is disclosed to third parties only where required to fulfill contractual obligations or comply with UAE law.
9. Data Storage and Location
Personal data is stored and processed within the United Arab Emirates (UAE). No intentional cross-border data transfers are carried out.
10. Data Retention
Personal data is retained only for the duration necessary to fulfill the purpose of processing, unless longer retention is required by applicable UAE law.
11. Rights of Data Subjects
In accordance with UAE PDPL, data subjects have the right to:
- Request deletion of personal data
- Object to or restrict data processing
- Withdraw consent at any time
- Request access to personal data in a portable format
Requests must be submitted in writing to: contact@elverasolutions.com
12. Data Security
Elvera Solutions applies appropriate technical and organizational measures to safeguard personal data, including:
- SSL / HTTPS encryption
- Restricted access to authorized personnel only
- Secure authentication and password practices
Despite these measures, absolute data security cannot be guaranteed.
13. Amendments
Elvera Solutions reserves the right to amend this Privacy Policy at any time. Amendments become effective upon publication on the website and apply prospectively.
14. Contact
For any questions relating to this Privacy Policy or personal data processing:
contact@elverasolutions.com
Elvera Solutions LLC
United Arab Emirates